Client Business Need
As Morgan Hill Precision, Inc. continues to focus on providing high quality solutions to its customers, the management team wanted to proactively pursue ISO Registration to address client demand and competitive pressures in the marketplace. The management team of Morgan Hill Precision engaged Manex to help them establish an effective quality management system and pursue ISO 9001:2000 Certification. The management team believed this endorsement would reassure its customers that the company is committed to quality and supporting a quality process.
Manex assisted Morgan Hill Precision in the development of its quality management system using ISO 9001:2000 as the underlying framework. A flexible program was designed to effectively train the staff while minimizing disruptions to the business. Using a balanced approach, Manex ensured the organization had the skills necessary to effectively maintain their Quality Management System going forward.
The Quality Management System is the underlying framework the company needed to monitor and improve performance.
Specific results include:
- The Company gained ISO 9001: 2000 certification in May, 2008
- Effective equipment maintenance has eliminated downtime completely for the last two months
- Product complaints have been reduced significantly by 50%
- The company has met planned objectives and metrics for First Pass Yield and Supply OTD consistently for four months since Certification