The challenge of attracting and retaining a diverse, productive, and engaged workforce has grown. Workers seek quality jobs, and companies that prioritize job quality become employers of choice.

Job quality is not just about the job; it is a combination of key drivers that are important to each worker’s overall employment experience. Pay and benefits matter, and so do many other factors like workplace safety and health, a voice, scheduling predictability, skills building, and advancement. Together, these distinguish an employer of choice from the rest.

The Job Quality Toolkit is an actionable tool that organizations can use to improve the quality of the jobs they offer. Identifying and improving the drivers most valued by workers can significantly increase their satisfaction and engagement and, in turn, benefit the organization’s ability to compete for talent and achieve success in the marketplace.

Given the clear nexus between job quality and performance excellence, the Job Quality Toolkit is rooted in the U.S. Department of Commerce’s Baldrige Excellence Framework. For more than 34 years, the Baldrige Performance Excellence Program has provided the globally recognized and emulated Criteria for Performance Excellence.

Manex, a part of the California Manufacturing Network, and the NIST MEP program are also a part of the U.S. Department of Commerce’s focus on manufacturing excellence, growth, and expansion.

Download the 24-page Job Quality Toolkit from