4. Focus On Improving The Customer Experience

It’s no secret customers expect more every day, yet businesses still don’t invest in the customer experience. There are so many ways to exceed expectations and build loyalty with customers, but leaders are often not provided the time or focus to do that. Create a customer-first strategy for your organization, including rewarding leaders for delivering exceptional experiences in 2019 and beyond. – Jeannie Walters, 360Connext

5. Understand The Trends Likely To Impact Your Business

It is important to do an evaluation of your market and tangential markets to determine likely changes during the year that you will need to be prepared for. One valuable approach is scenario planning, where the organization’s leaders look at what is likely and at early warning signs to alert you that the scenario is in play. Base plans on most likely scenarios. – Maureen Metcalf, Metcalf & Associates, Inc.

6. Set Your Human Resources Strategy

Prioritize your HR needs. Identify your competitive advantage and how to measure it. Decide on your desired culture. Create the tactical piece of the plan. Then, decide how you will implement it: How will you push the buttons for compensation, benefits, work-life balance, performance and recognition, and development and career opportunities to impact each of your priorities? – Ed Krow, Turbo Execs, LLC

7. Be Ready To Respond And Adapt To Change

It is no secret that the business environment faces a high degree of change in our post-digital world. Applying systems thinking to address the intense shifts in the economy and demographics, the global pressures, and quickly maturing automation will help business owners face complexity head on and maximize competitive advantage. – Adena Johnston, D. Mgt., CCI Consulting

8. Give Yourself Time To Think

Most leaders have so many demands on their time that it’s easy to fall into a pattern of reactive behavior like attending meetings, replying to emails and returning calls. Great leaders recognize the importance of carving out time to think, whether it’s to develop a new strategy for customer acquisition or to reflect on what’s going on with a dysfunctional team. It’s not easy, but it pays dividends. – Jill Hauwiller, Leadership Refinery

9. Take Stock Of What’s In Front Of You

The new year often draws people to look for new bright and shiny objects. However, I recommend that leaders take a step back and assess what is already in front of them. What are you taking for granted? What resources and people are underutilized? What areas have you been avoiding working on because they feel like too big a challenge? Your greatest opportunities are usually right in front of you. – Tonya Echols, Thrive Coaching Solutions

10. Think About Increasing Revenues In The New Year

One successful analysis is to determine who your clients are. Do you provide products or services to students, technical professionals, executives or folks with specific careers? Track the types of products or services you sell and who in your client base you are not targeting. You can easily broaden your online marketing strategy and increase your income base. – Barbara Adams, CareerPro Global, Inc.

11. Improve Your Company Culture

We live in a time of options, and if you’re not the best option for your employees, they will find a better one. You need to create core values, drive the mission statement into their heads and be authentic when it comes to sticking to those core values. Focusing on your employees and the company culture is an important way to start the year. – Ryan Stewman, Break Free Academy

12. Revisit Your Five-Year Plan

January is a great time to update your five-year plan, including financial projections, key strategic goals, tactical support for those goals and planned investments in capital spending. Survey your clients, tweak your sales team, resolve operational and IT issues, spend some money on cybersecurity, and look at all your insurance plans for the year. – Gene Russell, Manex Consulting

13. Identify What Not To Do

It’s simple to plan for the new year by considering only what you need to do to be successful. That’s an easy and lazy trap to fall into. Instead, identify the hurdles. Pinpoint the behaviors to stop, the thinking to halt, the projects to pause. Where have you been putting energy and getting little to nothing? Once that is done, seeing how you’re on track and how to continue is more clear. – Leila Bulling Towne, The Bulling Towne Group, LLC

14. Critically Debrief The Prior Year

Revisiting goals and strategies is important, but that effort needs to be book-ended by two groups of questions. First, what is it that we’re trying to achieve, and why? What impact do we want to have? Where did we succeed and not succeed last year? Second, where did we spend time and energy last year that we didn’t need to? What activities did we engage in that derailed us? What should we stop doing? – Jeff Ikler, Quetico Career Coaching and Consulting

15. Establish A Regular Habit Of Reviewing And Adjusting Goals

The reality is too many people put too much emphasis on January as the only time to focus on aspirations and goals and to reflect. Any truly successful person is taking daily assessments and making regular adjustments as needed, through a consistent habit of taking stock of what’s needed to continue to achieve sustainable success. Start now to make this a regular habit. – Linda Zander, Super Sized Success

16. Program Your GPS (Growth Plan Settings)

The best way to start the new year is by developing a growth plan. A growth plan is like the directions on your GPS. You know where you want to go, and the growth plan plots the things you need to do to get there. Without the growth plan, you are driving around aimlessly with a vague idea of where you want to end up and no idea of how to get to this unknown destination. – Amy Modglin, Modglin Leadership Solutions